Bespoke — Custom Managed IT Support
Bespoke managed IT support, built around your business
Bespoke is STODL’s custom managed IT support service for businesses that want to retain control over their technology and choose how much support they need.
We agree a fixed monthly fee for the services you need and work with your existing products and third-party providers. Software and licensing costs sit separately, giving you visibility over those costs and control over your chosen tools.
It’s a good fit if you want a more tailored setup and have time to make changes at the right pace for your business.
How it works
A tailored service, with ongoing support.
- 01
Free 15-minute call
Tell us about your current setup, your chosen tools and the level of management and support you need. We’ll shape the service around your business.
- 02
Audit & planning
A thorough audit of your current IT environment, what's there, what's missing, what needs to change. We build a clear plan that your team is involved in from the start.
- 03
Agree your managed service
We agree the services you need and a fixed monthly fee, working with your chosen products and third-party providers. Software and licensing costs are separate.
- 04
Make changes at your pace
We implement agreed changes with your business and keep clear, plain-English documentation. Where you have an internal IT person or team, we work alongside them.
- 05
Ongoing management and support
We continue to manage and support the agreed areas of your IT. You retain control over your chosen tools, with the level of support tailored to your business.
What we cover
The support you need. The tools you choose.
We agree which areas we manage and support. Your service can draw on these areas, working with your chosen products and providers.
- IT environment audit and remediation
- Microsoft 365 configuration, security and management
- Device management and endpoint security
- User onboarding and offboarding processes
- IT documentation and runbooks
- Security policies and access management
- Backup and recovery
- Supplier and licence management
This is for you if…
- You want a tailored managed service while keeping control of your IT products
- You have an internal IT person or team and need support alongside them
- You want to make changes at the right pace for your business
- You want a fixed monthly fee for agreed services, with software and licensing costs separate
Compare managed services
Fast-Track or Bespoke?
Two ways to keep your IT managed and supported. Choose the approach that fits your business.
Fast-Track
Fully managed IT support
- Best for
- Businesses that want to get their IT into shape quickly.
- Products and providers
- Customers are onboarded into STODL’s managed solutions.
- Pricing
- Pricing is per person, per month.
- Licensing and service costs
- Agreed licensing, monitoring, maintenance and support are bundled into the service.
- Management and support
- Designed to scale as the business changes.
Bespoke
Custom managed IT support
- Best for
- Businesses that want a tailored setup and control over their IT products.
- Products and providers
- STODL works with the customer’s chosen products and third-party providers.
- Pricing
- The agreed services are covered by a fixed monthly fee.
- Licensing and service costs
- Software and licensing costs are separate.
- Management and support
- The level of management and support is tailored to the customer.
Outsourced or co-managed IT support
Bespoke can be delivered as an outsourced IT service or as co-managed IT support alongside your internal IT team. We agree how responsibilities are shared.
Google Workspace automation
Google Workspace automation is available as a separate service for Bespoke clients, depending on the tools you choose and agree to use.
Explore Google Workspace, Microsoft 365 and cloud services →Frequently asked questions
What is Bespoke managed IT support?
Bespoke is a custom managed IT support service for businesses that want to retain control over their IT products and choose how much support they need. We can work with your chosen products and third-party providers.
How is Bespoke IT support priced?
We agree a fixed monthly fee for the services you need. Software and licensing costs are separate from that fee.
Can STODL work with our existing IT products and providers?
Yes. Bespoke is designed for businesses that want to retain control of their chosen IT products, and we can work with third-party providers as part of the agreed service.
Is Google Workspace automation included with Bespoke?
Google Workspace automation is available as a separate service for Bespoke clients, depending on the tools you choose and your requirements.